Refund policy

  • Returns & Refunds

    • Cancellation & Return Right: Under UK law, you have 14 days from the date of delivery to notify us if you wish to cancel your order or return an item for a refund or exchange.

    • How to Initiate a Return: To request a return, please email customer support at hello@artistsandobjects.co.uk with your order number and the items you wish to return. We will reply with return instructions and our returns address.

    • Return Timeframe: Once you have notified us, please post the returned items back to us within 14 days.

    • Condition of Returned Items: Items must be returned unused, in their original condition, and in their original packaging or protective tube. Under UK law, a deduction may be made if the value of the goods has been reduced by handling beyond what is necessary to establish their nature and characteristics.

    • Return Shipping Costs: Unless an item is faulty or delivered in error, customers are responsible for paying return shipping costs. We strongly recommend using a tracked postal service, as we cannot issue refunds for items lost or damaged in transit.

    • Refund Details: Once your return is received and inspected, your refund will be processed back to your original payment method within 14 days. This includes a refund of our standard outgoing postage fee (£4.95).

    • Bespoke & Made-to-Order Items (Furniture): Because furniture items are custom-crafted specifically to order, they are exempt from the standard cancellation right and are non-refundable unless damaged or faulty upon arrival.

    • Damaged or Faulty Items: If your order arrives damaged or faulty, please email us within 48 hours of receipt with photos of the damaged item and packaging so we can immediately arrange a replacement or refund at no extra cost. This does not affect your statutory 30-day right to reject faulty goods under the Consumer Rights Act 2015.

    Customer Support

    If you have any questions regarding your order, shipping, or returns, please get in touch:

    • Email: hello@artistsandobjects.co.uk

    Please do not post returns without contacting customer support first, as we need to log your request and provide the correct returns authorization.