The agreement in these Terms and Conditions is between; the customer (you) and Artists & Objects Ltd (we, us or Artists & Objects).
The terms and conditions set out in this document will apply at any time when you use the Artists & Objects website or our services. Your continued use of the Artists & Objects website or the services we provide to you means you accept the terms and conditions outlined in this document.
Your Personal Information and how it is used
Artists & Objects will only collect personal information from you voluntarily. This can be done in the following ways; registering for an account, subscribing to the newsletter or when you place an order. When you purchase products through the website you will need to provide us with a valid debit or credit card number and expiry date, name, address, telephone number and email address. We may pass on your telephone number to our delivery partners so they can safely deliver products to you. The details we collect from you allow us to process your order and keep you up to date with your order.
The information you provide for registering a customer account with the Artists & Objects website must be true in all respects. Please tell us at the earliest opportunity of changes to your personal information by email. Our email address can be found on the Contact page.
Please be aware it is not permitted for you to impersonate another person or provide false information.
All content on the Artists & Objects website is protected by copyright, is trade marked, and by database rights and intellectual property rights. IP Rights in the Artists & Objects website shall remain the property of us.
On the Artists & Objects website we have made all efforts to ensure you have accurate descriptions and images for each product in the store. We must point out that some products are made from natural materials and so can have variations like wood grain, marble vein variation or hand dyed fabrics. The majority of our products are handmade so this must be considered when purchasing a product from Artists & Objects.
Th price of a product on the Artists & Objects website is based on the price at the time you make an order. When you place an order you give Artists & Objects the authority to take your debit or credit card details and to take a payment for the price of the product and the related delivery costs which are outlined on the checkout page to you.
Stock and availability of products
A lot of the products we offer are ‘Made to Order’ products, however if products are already available with their maker we will endeavour to deliver these products to you faster than the estimated lead time.
Artists & Objects reserves the right to limit the sale of quantities of any products we offer. The description and price of the products on Artists & Objects store can be subject to change at anytime and this is at the discretion of us.
The contract between Artists & Objects and you, the customer is legally binding upon the order of a product by you. Once an order has been processed by us we will email the maker of that product, check their lead time and then send you an email confirming the lead time and delivery arrangements for your product.
The purchase agreement of a product is between you and Artists & Objects. The agreement is based on the price, description and lead times at the time of purchase.
Refunds on ‘non made to order’ products
We offer a full refund or exchange on ‘non made to order’ products. ‘Made to order’ products are listed as such in the shipping section on each product page. If you would like to return a product please email us to let us know. Our email address is firstname.lastname@example.org Refunds are accepted on orders within 14 calendar days. All products must be in the same condition as when they were delivered. Unfortunately we are unable to refund shipping costs. If a product is faulty, you must inform us by email within 7 days otherwise it will be deemed you have accepted the products.
‘Made to order’ products
‘Made to order’ products are non-refundable unless they are faulty, in which case you need to tell us within 7 days. The reason for this is, ‘Made to order’ products are bespoke items made by the makers especially for you. There is a production process and a lead time, as a result, once an order has been processed by us, we cannot accept refunds. All ‘Made to order’ products are listed on their individual product pages in the shipping section as ‘Made to order’. The above does not affect your statutory rights.
You can cancel or exchange any ‘non made to order’ items prior to dispatch, simply email us.
The terms set out in this Terms and Conditions do not effect your consumer rights as outlined in the Consumer Rights Act of 2015.
Report faulty products at the earliest opportunity.
Damage to products
Every product is quality checked before being delivered. If you discover damage or a fault with a product please tell us within 7 days otherwise it will be deemed you have accepted the products.
Our delivery partners and couriers won’t accept responsibility for any damage if reported after this time.
Variations in material in products
The majority of our products are handmade. Materials can have variations like wood, stone, jesmonite where there are slight differences in colour, grain or pattern because they are natural materials.
All of our products are created with high quality materials and are sourced specially by the maker.
‘Made to order’ products and their lead times
The ‘Lead Time’ for each product can be found on the individual product page on the right hand side under ‘Shipping’ and is a guide provided by the maker as to how long it will take them to produce the product. Once an order is processed, Artists & Objects will advise the customer on the production time frame after speaking with the maker. We will send you an email to outline when we expect to ship the product to you and check delivery arrangements fit with when you will be able to receive the product.
If you have a specific time frame in mind for a product, please contact us so we can speak to the maker to see if this can be met.
Delivery of products in the Artists & Objects store is made by a number of delivery partners. Some of the products will be delivered directly by Artists & Objects or by the maker and their delivery partners. Artists & Objects oversees all delivery arrangements and will communicate this information to you before your product is shipped to you.
You agree to indemnify, defend and to hold us harmless, Artists & Objects, our makers, directors, contractors, suppliers, service providers, employees and interns from any claim or demand, including reasonable legal fees, arising from any breach of conditions by you or other liabilities arising from your use of this website, or by use of any other persons accessing this website using your account or your personal account information.
Artists & Objects is not liable for products that are ordered by you from us that you no longer require. When you place an order with us you are liable to fulfil the purchase of the products.
Artists & Objects, our makers, our directors, contractors, suppliers, service providers, employees, and interns will not be liable for any claims, losses, injury, death and/or incidental damages of any kind. This includes and without any limitation of the following; lost profits, lost savings, lost revenue, replacement costs of any kind, loss of data or any other similar damages.
Artists & Objects is not liable for any negligence resulting from the use of products sold by us.
Governing Law and Jurisdiction
The terms set out in this document between Artists & Objects and you is governed by English laws and their courts, they will have jurisdiction to resolve any disputes that may occur between us.
Any correspondence from you to Artists & Objects must be made by email to the address below.
If you have any questions about the Terms and Conditions set out in this document please don’t hesitate to email us at email@example.com.